Safety Center
Your safety and your pet's safety are our highest priorities. Here's everything you need to know about staying safe on RavPaw.
Identity Verification
Every person on RavPaw must complete our identity verification process before they can book or accept services. This includes a live face scan from multiple angles and scanning a government-issued ID. Our team manually reviews each submission. Look for the blue verified badge on profiles — it means that person has passed our checks.
Meet Before You Book
We strongly recommend meeting your sitter (or the pet you're caring for) in person before the first booking. Use this time to discuss routines, ask questions, and see how your pet reacts to the new person. Trust your instincts — if something doesn't feel right, it's okay to find another match.
GPS Walk Tracking
When your sitter starts a walk, you'll be able to follow their route in real-time on a GPS map. You'll see exactly where they went, how long they were out, and when they took breaks. This feature gives you peace of mind and creates a record of each walk.
Photo Updates
Your sitter can send photo updates throughout their visit. Ask for photos during the first few visits until you build trust. Daily reports with pictures of meals, walks, playtime, and cuddle sessions help you stay connected to your pet even when you're away.
In-App Messaging
Keep all communication within the RavPaw messaging system. This creates a record of your conversations and ensures our support team can help if any issues arise. Never share personal contact information until you feel comfortable, and even then, keep initial bookings coordinated through the app.
Emergency Preparedness
Always provide your sitter with your veterinarian's contact information and the location of the nearest 24-hour emergency animal hospital. Include any relevant medical history, medication schedules, and your pet's microchip number in their pet passport. Make sure your sitter knows how to reach you at all times.
Report a Concern
If you ever feel unsafe, witness concerning behavior, or experience an issue with a booking, please report it immediately. Our support team reviews all reports within 24 hours and takes appropriate action, which may include account suspension or termination. Your safety is non-negotiable.
Contact Support